Help & Support

Last updated · 19 July 2026

1. Contact us

Email info@activityscore.co.uk for anything — bug reports, billing questions, feature ideas or feedback. For bugs, it helps a lot if you include:

• Your phone model and OS version (e.g. Pixel 8, Android 15).
• What you were doing when it happened, and what you expected instead.
• A screenshot or screen recording if you can capture one.

2. Rep counting or form cues seem off

Coaching runs entirely on your phone's camera, so the setup matters. Most accuracy issues are fixed by one of these:

• Get your whole body in frame. Prop the phone up (roughly hip height, a few steps away) and follow the spoken framing guidance before the set starts.
• Light the room evenly. Strong backlight — a bright window behind you — makes you a silhouette the camera can't read.
• Keep the phone still. Lean it against something stable; a wobbling camera means wobbling tracking.
• Fitted clothing helps. Very loose clothing can hide the joints the tracker follows.

The cues are guidance, not gospel — if a cue seems wrong for your body or setup, trust your own judgement and let us know so we can improve it.

3. Subscriptions, billing and refunds

• Cancelling. Subscriptions are billed by the store you bought them from, so cancel in Google Play subscriptions or App Store subscriptions — deleting the app (or your account) does not cancel a subscription.
• Pro not showing after you paid? Open Profile → Go Pro and tap Restore purchases, signed in to the same store account you bought with.
• Refunds are handled by Apple or Google under their policies: request one via reportaproblem.apple.com or Google Play. If you get stuck, email us and we'll point you the right way.

4. Account and sign-in

• Forgotten password — tap Forgot password? on the sign-in screen and we'll email you a reset link.
• Verification email missing — check your spam folder, then use Resend on the verification screen.
• Change your name — tap the pencil next to your name on the Profile tab. This is also the display name group members see.
• Delete your account — go to Profile → Account security in the app, or follow the deletion guide if you no longer have the app installed.

5. Groups, leaderboards and notifications

• Joining a group needs an invite code from the group's creator — find yours under Profile → Groups & leaderboard. Leaving a group removes you from its leaderboard.
• Points update shortly after you finish a workout, and boards run Monday to Sunday. The How points work sheet on the leaderboard explains the scoring.
• Notifications — turn group activity pushes and your daily workout reminder on or off under Profile → Notifications. If nothing arrives, also check the app's notification permission in your phone's system settings.

6. Casting to a TV

Your phone and TV (or streaming stick) must be on the same Wi-Fi network. The stream goes directly over your home network — it never passes through our servers — so if the TV view freezes, toggling casting off and on from the workout screen usually clears it.

7. Privacy questions

The one everyone asks: your camera video never leaves your phone — it's analysed on-device and immediately discarded. The full details are in our Privacy Policy, and our Terms of Use cover everything else. For any data request — a copy of your data, a correction, a deletion — email info@activityscore.co.uk.